Shipboard & Shoreside IT Systems Admin

Prestige Cruise Services LLC; Miami (FL); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Norwegian Cruise Line Holdings Ltd. is seeking an SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems.

This role covers application administration, production support, reporting, and security in a 24/7 environment. Responsibilities include managing SPMS and integrations with POS, reservations, and finance systems, performing upgrades, and ensuring operational continuity across vessels and shoreside operations.

Qualificações

• Bachelor's degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience.
• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.
• Experience working in high-availability or 24/7 production support environments.

Responsabilidades

• Application Administration: Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
• Production Support: Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
• Database & Reporting: Develop SQL queries, reports, and data extracts to support operational and business needs; perform data validation and reconciliation.
• Systems Integration: Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
• Project Management: Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities; document configurations and procedures.
• Security & Compliance: Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.

Formação académica

Bachelor's degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience

Ferramentas

Oracle Database

SQL

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Crystal Reports

SSRS

Power BI

Jasper Reports

ServiceNow

Descrição da oferta de emprego

Norwegian Cruise Line Holdings Ltd. is seeking an SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems.

This role covers application administration, production support, reporting, and security in a 24/7 environment. Responsibilities include managing SPMS and integrations with POS, reservations, and finance systems, performing upgrades, and ensuring operational continuity across vessels and shoreside operations.