Shipboard Hospitality App Systems Admin

Norwegian Cruise Line; Miami (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. You’ll manage SPMS environments, perform upgrades, and provide ongoing production and data reporting support in a 24/7 setting.

The role covers system integrations, security, and compliance, with collaboration across vendors and business stakeholders. A bachelor’s degree in IT or related field is preferred.

Qualifications

• Bachelor’s degree or equivalent practical experience in information technology, computer science, hospitality tech, or related field.
• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar environments.
• Experience in 24/7 production support or high-availability systems.

Responsibilities

• Administer, configure, and monitor SPMS environments, including users, roles, and permissions.
• Perform upgrades, patches, deployments, and health monitoring.
• Provide Level 2/3 support for shipboard and shoreside issues 24/7.
• Develop SQL queries and reports; validate and reconcile data.
• Support integration between SPMS, POS, reservation, financial, and third-party systems.
• Assist with project activities: rollout, testing, UAT, deployments.
• Support security, provisioning, access reviews, and compliance.

Skills

SQL

Oracle Database

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Reporting Tools

ServiceNow

Networking

Education

Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent

Tools

Oracle Database

SQL

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Crystal Reports

SSRS

Power BI

Jasper Reports

ServiceNow

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. You’ll manage SPMS environments, perform upgrades, and provide ongoing production and data reporting support in a 24/7 setting.

The role covers system integrations, security, and compliance, with collaboration across vendors and business stakeholders. A bachelor’s degree in IT or related field is preferred.