App Systems Admin

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. You will manage SPMS environments, perform upgrades, and provide 24/7 production support across multiple platforms.

Responsibilities include system integrations, data reporting, security, and project participation for deployments and UAT. A Bachelor's degree in IT or related field is required with experience in high-availability

Qualifications

• Bachelor's degree or equivalent practical experience required.
• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar environments.
• Experience working in high-availability or 24/7 production support environments.

Responsibilities

• Administer, maintain, and configure SPMS environments, including users, roles, and permissions.
• Provide Level 2 and Level 3 support for shipboard and shoreside issues in a 24/7 environment.
• Develop SQL queries, reports, and data extracts for operational needs.
• Support integration between SPMS, POS, reservation, financial, and third-party systems.
• Assist with project activities: rollout, upgrades, testing, and UAT.
• Support security standards, user provisioning, access reviews, and compliance.

Skills

Experience with enterprise apps

24/7 production support

High-availability environments

Education

Bachelor's degree in Information Technology, Computer Science, Hospitality Technology, or equivalent practical experience

Tools

Oracle Database

SQL

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Crystal Reports

SSRS

Power BI

Jasper Reports

ServiceNow

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Position Summary

We are seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. This role is responsible for application administration, production support, system integrations, reporting, security, and operational readiness across a 24/7 environment.

Duties & Responsibilities

Application Administration

• Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
• Perform upgrades, patches, deployments, and system health monitoring.

Production Support

• Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
• Troubleshoot logs, databases, interfaces, and transactions.
• Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.

Database & Reporting

• Develop SQL queries, reports, and data extracts to support operational and business needs.
• Perform data validation and reconciliation.

Systems Integration

• Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
• Troubleshoot interface failures, data synchronization issues, and support integration testing.

Project Management

• Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
• Document configurations, procedures, and process improvements.

Security & Compliance

• Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
• Ensure data integrity and compliance with company policies.

EDUCATION:

• Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience.

Experience

• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.
• Experience working in high-availability or 24/7 production support environments.

Skills

Experience with one or more of the following is preferred:

• Oracle Database, SQL, PL/SQL, and Windows Server
• Application integrations, XML/JSON, REST/SOAP APIs
• Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports
• ServiceNow or similar ticketing platforms
• Network/server troubleshooting and hospitality systems architecture

Preferred Experience

Experience with SPMS implementations, cruise new-builds, dry docks, cloud hospitality systems, or large-scale application rollouts.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.