SPMS Application Administrator — 24/7 Ops & Integrations

Norwegian Cruise Line Holdings Ltd.

Miami (FL)

On-site

USD 90,000 - 120,000

Full time

4 days ago

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Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. You will manage SPMS environments, perform upgrades, and provide 24/7 production support across multiple platforms.

Responsibilities include system integrations, data reporting, security, and project participation for deployments and UAT. A Bachelor's degree in IT or related field is required with experience in high-availability

Qualifications

Bachelor's degree or equivalent practical experience required.
Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar environments.
Experience working in high-availability or 24/7 production support environments.

Responsibilities

Administer, maintain, and configure SPMS environments, including users, roles, and permissions.
Provide Level 2 and Level 3 support for shipboard and shoreside issues in a 24/7 environment.
Develop SQL queries, reports, and data extracts for operational needs.
Support integration between SPMS, POS, reservation, financial, and third-party systems.
Assist with project activities: rollout, upgrades, testing, and UAT.
Support security standards, user provisioning, access reviews, and compliance.