App Systems Admin

Norwegian Cruise Line; Miami (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. You’ll manage SPMS environments, perform upgrades, and provide ongoing production and data reporting support in a 24/7 setting.

The role covers system integrations, security, and compliance, with collaboration across vendors and business stakeholders. A bachelor’s degree in IT or related field is preferred.

Qualifications

• Bachelor’s degree or equivalent practical experience in information technology, computer science, hospitality tech, or related field.
• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar environments.
• Experience in 24/7 production support or high-availability systems.

Responsibilities

• Administer, configure, and monitor SPMS environments, including users, roles, and permissions.
• Perform upgrades, patches, deployments, and health monitoring.
• Provide Level 2/3 support for shipboard and shoreside issues 24/7.
• Develop SQL queries and reports; validate and reconcile data.
• Support integration between SPMS, POS, reservation, financial, and third-party systems.
• Assist with project activities: rollout, testing, UAT, deployments.
• Support security, provisioning, access reviews, and compliance.

Skills

SQL

Oracle Database

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Reporting Tools

ServiceNow

Networking

Education

Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent

Tools

Oracle Database

SQL

PL/SQL

Windows Server

XML/JSON

REST/SOAP APIs

Crystal Reports

SSRS

Power BI

Jasper Reports

ServiceNow

Job description

## App Systems AdminApply: Miami, Florida: Full time: Posted Yesterday: JR02780**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**POSITION SUMMARY** We are seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. This role is responsible for application administration, production support, system integrations, reporting, security, and operational readiness across a 24/7 environment. **DUTIES & RESPONSIBILITIES** **Application Administration*** Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.* Perform upgrades, patches, deployments, and system health monitoring. **Production Support*** Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.* Troubleshoot logs, databases, interfaces, and transactions.* Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity. **Database & Reporting*** Develop SQL queries, reports, and data extracts to support operational and business needs.* Perform data validation and reconciliation.**Systems Integration*** Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.* Troubleshoot interface failures, data synchronization issues, and support integration testing. **Project Management*** Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.* Document configurations, procedures, and process improvements. **Security & Compliance*** Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.* Ensure data integrity and compliance with company policies. **EDUCATION:** Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience. **EXPERIENCE:*** Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.* Experience working in high-availability or 24/7 production support environments. **SKILLS:** **Experience with one or more of the following is preferred:*** Oracle Database, SQL, PL/SQL, and Windows Server* Application integrations, XML/JSON, REST/SOAP APIs* Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports* ServiceNow or similar ticketing platforms* Network/server troubleshooting and hospitality systems architecture **Preferred Experience**Experience with SPMS implementations, cruise new-builds, dry docks, cloud hospitality systems, or large-scale application rollouts.