Shipboard IT Systems Admin (24/7)

NCL Bahamas Ltd.; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems.

This role covers application administration, production support, system integrations, reporting, security, and operational readiness in a 24/7 environment. You will develop SQL queries and reports, troubleshoot interfaces, and coordinate with vendors and business stakeholders to ensure continuity across SPMS, POS, reservation, and

Qualifications

• Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.
• Experience working in high-availability or 24/7 production support environments.

Responsibilities

• Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
• Perform upgrades, patches, deployments, and system health monitoring.
• Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
• Troubleshoot logs, databases, interfaces, and transactions.
• Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.
• Develop SQL queries, reports, and data extracts to support operational and business needs.
• Perform data validation and reconciliation.
• Support integration between SPMS, POS, reservation, financial, and third‑party hospitality systems.
• Troubleshoot interface failures, data synchronization issues, and support integration testing.
• Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
• Document configurations, procedures, and process improvements.
• Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
• Ensure data integrity and compliance with company policies.

Skills

Oracle Database

SQL

PL/SQL

Windows Server Integrations

XML/JSON

REST/SOAP APIs

Reporting tools

Crystal Reports

SSRS

Power BI

Jasper Reports

ServiceNow

Network troubleshooting

Hospitality systems architecture

SPMS implementations

Cruise project experience

Education

Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience

Tools

SQL tooling

Oracle Tools

Job description

Norwegian Cruise Line Holdings Ltd. is seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems.

This role covers application administration, production support, system integrations, reporting, security, and operational readiness in a 24/7 environment. You will develop SQL queries and reports, troubleshoot interfaces, and coordinate with vendors and business stakeholders to ensure continuity across SPMS, POS, reservation, and