Shipboard & Shore Excursions Director

American Cruise Lines; Detroit (MI); Hybrid; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

Room & Board Provided

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead entertainment, enrichment and shore excursion programs on a premium small-ship fleet. You will engage guests daily aboard and ashore, coordinating with vendors, tours and guest services to deliver exceptional experiences.

The role demands energetic leadership, polished presentation skills and a passion for guest satisfaction, with a schedule that includes long hours and on-board duties throughout each cruise.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Create the Ship to Shore.
• Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
• Promote on board sales and brand loyalty program.
• Inform crew members of daily excursion offerings.

Skills

Public speaking

MS Office

Enthusiasm

Social skills

Critical thinking

Presentation skills

A/V basics

Time management

Geography knowledge

TWIC

Education

Bachelor's degree in hospitality, tourism, or event management

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead entertainment, enrichment and shore excursion programs on a premium small-ship fleet. You will engage guests daily aboard and ashore, coordinating with vendors, tours and guest services to deliver exceptional experiences.

The role demands energetic leadership, polished presentation skills and a passion for guest satisfaction, with a schedule that includes long hours and on-board duties throughout each cruise.