Shipboard Guest Experience Director

American Cruise Lines; Henderson (KY); On-site; USD 65,000 - 101,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Travel, room and board provided

Uniforms and training

Job summary

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board entertainment, enrichment and activity programs and to coordinate shore excursions ashore with premium experiences for guests. The role requires energetic, polished presentation skills and a passion for guest satisfaction on a multi-week schedule.

Responsibilities include coordinating vendors, managing inventory and ensuring seamless ship-to-shore operations, while collaborating with the Hotel General Manager and Home

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can‑do attitude.
• Strong public speaking skills.
• Strong social skills.
• Strong critical thinking skills.
• Strong sense of production and presentation.
• Basic knowledge of audio/visual equipment required.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
• Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers.
• Greet guests as they depart for and return from shore excursions; accompany guests on daily excursions as a brand ambassador.
• Promote on board sales and brand loyalty program; communicate and report status to Home Office.

Skills

Public speaking

Social skills

Time management

Attention to detail

Microsoft Office

A/V basics

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks a Cruise & Excursions Director to lead on-board entertainment, enrichment and activity programs and to coordinate shore excursions ashore with premium experiences for guests. The role requires energetic, polished presentation skills and a passion for guest satisfaction on a multi-week schedule.

Responsibilities include coordinating vendors, managing inventory and ensuring seamless ship-to-shore operations, while collaborating with the Hotel General Manager and Home