Shipboard Guest Experience Director: Excursions & Events

American Cruise Lines; Muskegon (MI); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Travel, room and board, uniforms, and,

Job summary

American Cruise Lines seeks a Cruise & Excursions Director for its shipboard team. This role blends on-board guest engagement with curated shore excursions, ensuring a premium guest experience and seamless operations across destinations.

The position requires energetic presentation skills, strong teamwork, and a passion for guest satisfaction. Long hours and travel between shoreside and on-board activities are expected.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management preferred.

Responsibilities

• Schedule and execute engaging entertainment, enrichment and activity programs to enhance guest experience.
• Communicate to guests via shipboard daily program and PA system.
• Be well-versed in cruising regions, ports of call and excursions offered.
• Coordinate logistics with vendors, coaches, guides and entertainers.
• Promote on-board sales and brand loyalty programs.

Skills

Public speaking

Social skills

Critical thinking

Time management

Attention to detail

Presentation skills

Audio/visual knowledge

Creative thinking

Energetic personality

Vendor coordination

Education

Bachelor’s degree in hospitality/tourism/event management

Tools

Microsoft Office Suite

TWIC

Job description

American Cruise Lines seeks a Cruise & Excursions Director for its shipboard team. This role blends on-board guest engagement with curated shore excursions, ensuring a premium guest experience and seamless operations across destinations.

The position requires energetic presentation skills, strong teamwork, and a passion for guest satisfaction. Long hours and travel between shoreside and on-board activities are expected.