Shipboard Shore Excursions Director

American Cruise Lines; Boothbay Harbor (ME); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Travel and living accommodations

Job summary

American Cruise Lines is seeking an Excursions Director to engage guests in each destination through shoreside excursions and adventures aboard ships for the 2027 season. You will oversee all shore excursions, transfers, vendor communications, and brand representation.

This role requires high guest interaction, long hours, a collaborative team spirit, and a passion for guest satisfaction. Onboard with 6–8 weeks on, 1–2 weeks off, full-time exempt position.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. geography preferred.
• Transportation Worker Identification Credential (TWIC).

Responsibilities

• Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in cruising regions, ports of call and excursions offered.
• Accompany guests on daily excursions as company representative and brand ambassador.
• Coordinate, communicate and confirm logistics with vendors, coach companies and ground operators.
• Accommodate guest requests including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including meals and cocktail hour.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
• Manage launch boat operations with the Mate.
• Coordinate weekly office inventory.
• Coordinate the collection of arriving packages and confirm receipt with the Hotel Manager & Mate.
• Purchase morning newspapers in port each day.
• Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
• Prepare folders and materials for turnaround day.
• Inform crew members of daily excursion offerings.
• Act as company representative at pre-cruise hotels on turnaround day.
• Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Promote on board sales and brand loyalty program.
• Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions.
• Manage departmental administrative tasks.
• Perform bartending duties as needed with other management personnel.

Skills

Public speaking

Time management

Microsoft Office

TWIC

Geography knowledge

Enthusiasm & can-do attitude

Education

Bachelor's in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Excursions Director to engage guests in each destination through shoreside excursions and adventures aboard ships for the 2027 season. You will oversee all shore excursions, transfers, vendor communications, and brand representation.

This role requires high guest interaction, long hours, a collaborative team spirit, and a passion for guest satisfaction. Onboard with 6–8 weeks on, 1–2 weeks off, full-time exempt position.