Shipboard Excursions Director: Lead Guest Adventures

American Cruise Lines; Guilford (CT); On-site; USD 65,000 - 111,000; Full time

Job summary

American Cruise Lines is seeking an Excursions Director to oversee shore excursions, explorations, and transfers on our shipboard team for the 2027 season.

You will collaborate with vendors and internal teams to deliver engaging port experiences, lead detailed briefings, and ensure guest satisfaction across destinations. This role demands long hours, high guest interaction, and a proactive, collaborative approach.

Qualifications

• Bachelor’s degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Arrange, confirm and adjust shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators.
• Accommodate guest requests, including highly personalized arrangements.
• Socialize with guests at every opportunity.
• Present a detailed Excursion Briefing to guests at the start of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing; manage system hardware.
• Manage launch boat operations with the Mate.
• Coordinate weekly office inventory.
• Collect arriving packages and confirm receipt with Hotel Manager & Mate.
• Oversee, manage inventory and display port information collateral.

Skills

Public speaking

Time management

Attention to detail

Enthusiasm/Can-do attitude

Microsoft Office proficiency

Geography knowledge

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

TWIC

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Excursions Director to oversee shore excursions, explorations, and transfers on our shipboard team for the 2027 season.

You will collaborate with vendors and internal teams to deliver engaging port experiences, lead detailed briefings, and ensure guest satisfaction across destinations. This role demands long hours, high guest interaction, and a proactive, collaborative approach.