Shore Excursions Director: Guest Experience Lead

American Cruise Lines; Muscatine (IA); In loco; USD 83.000 - 129.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Descrizione del lavoro

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursions and guest programming aboard our ships for the 2027 season. You will coordinate with vendors, guide guests, and represent the brand during excursions, with a strong focus on safety, service, and memorable destinations.

This full-time, exempt role requires long hours at sea, superb public speaking, and meticulous organization.

Competenze

• Bachelor’s Degree in hospitality, tourism, or event management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• Transportation Worker Identification Credential (TWIC).
• Ability to perform the essential functions of the job with or without accommodation.

Mansioni

• Arrange and confirm all shore excursions, explorations, adventures and transfers.
• Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as a company representative and brand ambassador.
• Coordinate logistics with vendors, coach companies and ground operators to ensure timely and smooth service.
• Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
• Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
• Present a detailed Excursion Briefing to guests at the beginning of every cruise.
• Communicate excursion changes to guests confidently.
• Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
• Manage launch boat operations with the Mate.
• Coordinate weekly office inventory.
• Coordinate the collection of arriving packages and confirm receipt with the Hotel Manager & Mate.
• Purchase morning newspapers in port each day.
• Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
• Prepare folders and materials for turnaround day.
• Inform crew members of daily excursion offerings.
• Act as company representative at pre-cruise hotels on turnaround day.
• Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
• Promote on board sales and brand loyalty program.
• Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions.
• Manage departmental administrative tasks.
• Perform bartending duties as needed with other management personnel.

Conoscenze

Public speaking

Time management

Guest engagement

Problem solving

Team player

Geography knowledge

Collaboration

Formazione

Bachelor's in hospitality/tourism/event management

Strumenti

Microsoft Office Suite

Descrizione del lavoro

American Cruise Lines, the largest USA flagged cruise line, is seeking an Excursions Director to lead shore excursions and guest programming aboard our ships for the 2027 season. You will coordinate with vendors, guide guests, and represent the brand during excursions, with a strong focus on safety, service, and memorable destinations.

This full-time, exempt role requires long hours at sea, superb public speaking, and meticulous organization.