Director of Shore Excursions & Guest Experiences

American Cruise Lines; Chattanooga (TN); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Travel, room and board provided

Uniforms and training

Job summary

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director for the 2027 season to lead shore excursion programs on our ships. You will be a brand ambassador, coordinating with vendors and CVBs to deliver memorable guest experiences.

This full-time, exempt role requires deep knowledge of U.S. ports, top-notch guest relations, and the ability to work extended onboard tours.

Qualifications

• Bachelor’s Degree in hospitality, tourism, or event management preferred.
• Proficiency in Microsoft Office Suite applications.
• Enthusiasm, confidence, and a can-do attitude.
• Strong public speaking skills.
• Excellent time management and attention to detail.
• Strong knowledge of U.S. Geography preferred.
• TWIC credential.
• Ability to perform essential functions with or without accommodation.

Responsibilities

• Arrange, confirm and adjust shore excursions, explorations and transfers.
• Be well-versed in cruising region, ports of call and excursions offered.
• Accompany guests on daily excursions as brand ambassador.
• Coordinate logistics with vendors, coach companies and ground operators.
• Accommodate guest requests, including personalized arrangements.
• Socialize with guests during meals and events.
• Present detailed Excursion Briefings at cruise start.
• Communicate excursion changes to guests.
• Oversee excursion inventory and invoicing; manage hardware.
• Coordinate launch boat operations with the Mate.
• Manage weekly office inventory and arrival packages.
• Oversee port information collateral with CVBs.
• Prepare folders and materials for turnaround day.
• Inform crew of daily excursion offerings.
• Meet with Cruise Director and others to review scheduling.
• Promote on-board sales and brand loyalty program.
• Report to Home Office on cruise status and guest issues.
• Manage departmental administrative tasks.
• Perform bartending duties as needed with other management.

Education

Bachelor’s Degree in hospitality, tourism, or event management

Tools

Microsoft Office Suite

Job description

American Cruise Lines, the largest USA flagged cruise line operating in the United States, seeks an Excursions Director for the 2027 season to lead shore excursion programs on our ships. You will be a brand ambassador, coordinating with vendors and CVBs to deliver memorable guest experiences.

This full-time, exempt role requires deep knowledge of U.S. ports, top-notch guest relations, and the ability to work extended onboard tours.