Shipboard Multilingual Guest Services Lead (FR/IT/PT)

Downtown Boulder Partnership; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

The Norwegian Cruise Line Holdings is hiring for an International Guest Services position in Miami, FL. The role involves assisting non-English-speaking guests with various requests and translations onboard a cruise ship.

Candidates must have strong language skills in English and at least one other language, along with management experience in the hospitality industry. The position offers exposure to a dynamic environment focusing on guest relations.

Qualifications

• Intermediate to advanced English proficiency required.
• Proficiency in another language (German, Spanish, Russian, French, Italian) is essential.
• At least one year of management experience in hospitality or guest services.

Responsibilities

• Handle special requests from non-English-speaking guests.
• Assist guests with bookings and dietary needs.
• Act as a translator for guests needing assistance.
• Coordinate translations of daily announcements.

Skills

Intermediate to Advanced English

Intermediate to Advanced in one other language

Knowledge of Microsoft Word

Knowledge of Microsoft Excel

Knowledge of Micros

Knowledge of Fidelio Cruise

Management experience in hospitality

Education

Two-year Associates degree in Public Relations/Hotel Management

Job description

The Norwegian Cruise Line Holdings is hiring for an International Guest Services position in Miami, FL. The role involves assisting non-English-speaking guests with various requests and translations onboard a cruise ship.

Candidates must have strong language skills in English and at least one other language, along with management experience in the hospitality industry. The position offers exposure to a dynamic environment focusing on guest relations.