Shipboard Assistant Hotel Manager — Guest Experience Leader

American Cruise Lines; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Travel and board coverage

Job summary

A leading cruise operator in Florida seeks an Assistant Hotel Manager responsible for aiding the Hotel Manager in ensuring service quality and guest satisfaction aboard. The role includes managing hotel operations, supervising staff, and maintaining high standards. Candidates should possess a degree in hospitality management, comprehensive experience in hotel management, and strong communication skills. This full-time position requires flexibility with a rigorous work schedule onboard the ship, along with excellent organizational capabilities.

Qualifications

• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Available to travel and work a flexible schedule.
• US Coast Guard regulated pre-employment drug test.
• Transportation Worker Identification Credential (TWIC) required.

Responsibilities

• Assist Hotel Manager in managing the Hotel Department.
• Supervise the shipboard hotel management team.
• Ensure service excellence and guest satisfaction.
• Oversee bar operations and manage inventory.
• Respond quickly to guest requests and ensure service delivery.

Skills

Organizational skills

Verbal and written communication

Time management

Problem-solving

Motivation and training

Education

Bachelor’s degree in hospitality management

Business degree with management experience

Military experience with hospitality experience

Tools

Microsoft Office Suite

Job description

A leading cruise operator in Florida seeks an Assistant Hotel Manager responsible for aiding the Hotel Manager in ensuring service quality and guest satisfaction aboard. The role includes managing hotel operations, supervising staff, and maintaining high standards. Candidates should possess a degree in hospitality management, comprehensive experience in hotel management, and strong communication skills. This full-time position requires flexibility with a rigorous work schedule onboard the ship, along with excellent organizational capabilities.