Cruise Concierge & Sales Specialist

Norwegian Cruise Line; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Norwegian Cruise Line in Miami, Florida, seeks an enthusiastic sales professional to promote cruise products directly to consumers. In this role, you will establish and maintain customer relationships while delivering exceptional service and meeting sales goals.

The ideal candidate will have a strong background in sales with at least one year of experience, preferably in the cruise industry. Candidates should also demonstrate excellent communication skills and the ability to think critically to solve problems effectively.

Qualifications

• Minimum one year of sales experience; 2 years preferred.
• Cruise sales experience is a plus.
• Maintain strong knowledge of Norwegian Cruise Line products.

Responsibilities

• Promotes sales to consumers by initiating calls and identifying travel needs.
• Establishes and maintains customer relationships to close sales.
• Acquires in-depth industry knowledge to articulate product features.
• Participates in daily team meetings and sales training.
• Engages in mass email campaigns to target specific profiles.

Skills

Excellent verbal communication skills

Customer service and retention skills

Multi-tasking skills

Negotiation skills

Problem solving and resolution skills

Education

High School Diploma or equivalent; Bachelor's degree in Marketing or Business Administration preferred

Job description

Norwegian Cruise Line in Miami, Florida, seeks an enthusiastic sales professional to promote cruise products directly to consumers. In this role, you will establish and maintain customer relationships while delivering exceptional service and meeting sales goals.

The ideal candidate will have a strong background in sales with at least one year of experience, preferably in the cruise industry. Candidates should also demonstrate excellent communication skills and the ability to think critically to solve problems effectively.