Onboard Guest Services Coordinator – Cruise Line

Ismira Recruitment & Crewing Agency; Town of Poland (NY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free food and accommodation

Medical insurance provided

First joining ticket provided

Opportunity to save money and travel

Job summary

A recruitment agency is seeking a Guest Services Coordinator for Carnival Cruise Line, responsible for providing exceptional customer service and administrative support. Candidates must have at least 1 year of experience in customer service, preferably in hospitality, and demonstrate strong administrative skills. Fluency in English is essential, and additional language skills are a plus. The role offers free food and accommodation on board with a contract duration of 6-8 months, followed by 2 months of vacation.

Qualifications

• Minimum 1 years experience in Customer Service, preferably in Hospitality.
• Excellent administration and computer skills required.
• Fluency in English and excellent telephone manner needed.
• Strong work ethic and attention to detail are essential.
• Covid-19 vaccination readiness is required.

Responsibilities

• Provide high-level customer service while answering guest queries.
• Coordinate meetings with the Hotel Director.
• Maintain customer relations management systems for guest issues.
• Handle administrative duties for guest services.
• Assist as Lobby Host covering scheduled hours.

Skills

Customer Service experience

Excellent administration skills

Fluency in English

Positive attitude

Attention to detail

Job description

A recruitment agency is seeking a Guest Services Coordinator for Carnival Cruise Line, responsible for providing exceptional customer service and administrative support. Candidates must have at least 1 year of experience in customer service, preferably in hospitality, and demonstrate strong administrative skills. Fluency in English is essential, and additional language skills are a plus. The role offers free food and accommodation on board with a contract duration of 6-8 months, followed by 2 months of vacation.