Shipboard IT Systems Specialist

Viking; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Lodging provided

Meals included

Unlimited Wi‑Fi

Uniforms supplied

Laundry service

Travel to ship

Job summary

Viking is seeking an Assistant Systems Manager to support onboard IT across Ocean vessels. You will assist the Systems Manager in maintaining all IT systems, hardware, cabling, networks, and software, addressing technical issues as they arise.

Responsibilities include user training, daily operational support, and maintaining workstations, servers, and related equipment. The role involves guest tech support and collaboration with leadership to ensure smooth ship operations.

Qualifications

• Minimum 1 year of experience with IT systems, end-user support, and operations.
• Degree in Computer Science or related field required with formal IT training.
• Fluent English with excellent written and oral communication; extra language is a plus.

Responsibilities

• Provide general IT system support for all onboard departments and train users to enhance skills.
• Perform daily IT operations as detailed in Run Books and training materials.
• Support crew to maintain workstations, PCs, POS terminals, cabling, servers and related hardware.
• Respond to user requests during normal hours; extended hours may be needed for critical systems.
• Provide basic user training and support for common PC software and PM software.
• Support guest-facing tech equipment: telephones, TVs, Digital Signage, WiFi, Viking Voyager App.
• Serve as IT Guest liaison to ensure guests are comfortable with Viking IT products.
• Keep Leadership Team informed of IT issues and policies affecting ship operations.

Skills

IT systems

End-user support

Network admin

PC hardware

Education

BSc in Computer Science or related

Tools

MXP

Job description

Viking is seeking an Assistant Systems Manager to support onboard IT across Ocean vessels. You will assist the Systems Manager in maintaining all IT systems, hardware, cabling, networks, and software, addressing technical issues as they arise.

Responsibilities include user training, daily operational support, and maintaining workstations, servers, and related equipment. The role involves guest tech support and collaboration with leadership to ensure smooth ship operations.