Shipboard Hotel Operations Lead

American Cruise Lines; Marco Island (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Travel and room board provided

Job summary

A reputable cruise line based in Florida is seeking an Assistant Hotel Manager to ensure quality service and guest satisfaction on board. Responsibilities include supervising hotel management staff and maintaining service standards across dining and guest services. Ideal candidates have a degree in hospitality management and 3+ years of relevant experience, along with strong organizational and communication skills. This full-time position offers a competitive daily rate and benefits including health insurance.

Qualifications

• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to travel and work a flexible schedule.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator.
• Ensure all hotel service standards are met.
• Respond quickly to guest requests and follow through on service delivery.

Skills

Management experience

Organization skills

Verbal and written communication

Education

Bachelor’s degree in hospitality management

Business degree with management experience

Tools

Microsoft Office Suite

Job description

A reputable cruise line based in Florida is seeking an Assistant Hotel Manager to ensure quality service and guest satisfaction on board. Responsibilities include supervising hotel management staff and maintaining service standards across dining and guest services. Ideal candidates have a degree in hospitality management and 3+ years of relevant experience, along with strong organizational and communication skills. This full-time position offers a competitive daily rate and benefits including health insurance.