Shipboard Hotel Operations Lead

American Cruise Lines; Gloucester (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Travel, room and board, uniforms, training

Job summary

A leading cruise line is hiring an Assistant Hotel Manager to oversee hotel operations on board. The role involves supervising the hotel management team and ensuring guest satisfaction while adhering to service standards. Ideal candidates should have a Bachelor's degree in hospitality, at least three years of management experience, and strong organizational and communication skills. The position requires a flexible schedule, including working long days, and involves living onboard for extended periods. Competitive pay and benefits are included.

Qualifications

• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Available to travel and work a flexible schedule including long days.
• Ability to perform essential functions of the job with or without accommodation.

Responsibilities

• Assist Hotel Manager in managing the Hotel Department.
• Supervise hotel management team and maintain service standards.
• Ensure guest satisfaction and service excellence.

Skills

Organizational skills

Verbal communication

Written communication

Team performance assessment

Problem-solving

Time management

Education

Bachelor's degree in hospitality management

Business degree with management/hospitality experience

Tools

Microsoft Office Suite

Job description

A leading cruise line is hiring an Assistant Hotel Manager to oversee hotel operations on board. The role involves supervising the hotel management team and ensuring guest satisfaction while adhering to service standards. Ideal candidates should have a Bachelor's degree in hospitality, at least three years of management experience, and strong organizational and communication skills. The position requires a flexible schedule, including working long days, and involves living onboard for extended periods. Competitive pay and benefits are included.