Shipboard Hotel Operations Lead

American Cruise Lines; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Travel and room board covered

Job summary

A leading cruise line in the USA is seeking an Assistant Hotel Manager to support the Hotel Manager and ensure the quality of service on board. Responsibilities include supervising the hotel management team, maintaining service standards, and achieving guest satisfaction. Candidates should have a Bachelor's degree in Hospitality Management and a minimum of 3 years of management experience at a hotel or resort. The position offers a competitive daily rate along with health benefits and 401(k) match.

Qualifications

• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to work a flexible schedule including long days.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator.
• Prepare for turnover and handoff of duties with the Hotel Manager.
• Respond quickly to guest requests and ensure follow-through.

Skills

Management experience

Organizational skills

Communication skills

Proficiency in Microsoft Office

Hospitality knowledge

Education

Bachelor’s degree in Hospitality Management

Job description

A leading cruise line in the USA is seeking an Assistant Hotel Manager to support the Hotel Manager and ensure the quality of service on board. Responsibilities include supervising the hotel management team, maintaining service standards, and achieving guest satisfaction. Candidates should have a Bachelor's degree in Hospitality Management and a minimum of 3 years of management experience at a hotel or resort. The position offers a competitive daily rate along with health benefits and 401(k) match.