Shift Team Lead: Elevate Service & Standards

Dunkin' Donuts; Pharr (TX); Hybrid; USD 16,531,000 - 22,042,000; Full time

Job summary

Dunkin' Donuts in Pharr, Texas is seeking a Shift Leader to coach team members during shifts and ensure Brand standards and excellent guest service are consistently delivered. You will help set goals, assign tasks, and provide timely feedback to maintain smooth operations.

The role requires basic computer skills, fluency in English, and prior leadership experience in retail, restaurant, or hospitality. You will support inventory management and cash handling within a fast-paced Dunkin'

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution; ensure Brand standards are met throughout shift.
• Communicate shift priorities, goals and results to restaurant team members; coach team members as needed with timely, constructive feedback.
• Oversee safety, security and profitability policies/processes during shift.
• Coordinate with the next Shift Leader to prepare them for their shift.
• Manage inventory throughout the shift and handle cash over/short according to policies.

Skills

Fluent English

Basic computer skills

Job description

Dunkin' Donuts in Pharr, Texas is seeking a Shift Leader to coach team members during shifts and ensure Brand standards and excellent guest service are consistently delivered. You will help set goals, assign tasks, and provide timely feedback to maintain smooth operations.

The role requires basic computer skills, fluency in English, and prior leadership experience in retail, restaurant, or hospitality. You will support inventory management and cash handling within a fast-paced Dunkin'