Shift Leader - Coach Teams, Ensure Service Excellence

Dunkin'; Melissa (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' in Melissa, TX is seeking a Shift Leader to coach team members and execute Brand standards during every shift. You will set goals, assign tasks, and motivate peers by giving timely feedback to help deliver fast, friendly guest service.

Responsibilities include leading daily operations, ensuring food safety, managing inventory, handling cash, and maintaining a positive restaurant reputation in a busy, retail environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.
• Works well with others in a fast-paced team environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely feedback.
• Delegate tasks and responsibilities, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes during a shift.
• Communicate clearly with the next Shift Leader to prepare them for shift.
• Manage Inventory throughout the shift.
• Provide great guest service and coach team members to do the same.
• Handle customer complaints, conflicts, and emergencies, resolving issues quickly.
• Manage cash over/short and ensure adherence to cash policies.
• Monitor employee attendance, punctuality, and policy adherence.
• Maintain Food Safety standards.

Skills

Leadership experience

Customer service

Team coordination

Problem solving

Communication skills

Cash handling

Cashiering

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' in Melissa, TX is seeking a Shift Leader to coach team members and execute Brand standards during every shift. You will set goals, assign tasks, and motivate peers by giving timely feedback to help deliver fast, friendly guest service.

Responsibilities include leading daily operations, ensuring food safety, managing inventory, handling cash, and maintaining a positive restaurant reputation in a busy, retail environment.