Shift Leader: Inspire Team & Deliver Great Service

Dunkin'; Kerrville (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach team members, execute Brand standards, and deliver great guest service during each shift. You will set goals, delegate tasks, and provide timely feedback while maintaining food safety, cash handling, and store operations.

Strong English communication and prior leadership in retail or hospitality are expected. You will support the Restaurant Manager to meet operational goals, handle guest concerns, and ensure a positive experience for every customer in a

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Strong communication and problem-solving skills.
• Ability to stand for long periods and lift up to 20 lbs.

Responsibilities

• Coach team members and delegate tasks to ensure smooth shift operations.
• Support the Restaurant Manager in meeting goals and brand standards.
• Maintain food safety and quality during the shift.
• Handle customer complaints and emergencies effectively.
• Monitor cash handling and store operations during the shift.

Skills

Leadership

Team coordination

Customer service

Communication

Fluent English

Education

HS Diploma or GED

Job description

Dunkin' is seeking a Shift Leader to coach team members, execute Brand standards, and deliver great guest service during each shift. You will set goals, delegate tasks, and provide timely feedback while maintaining food safety, cash handling, and store operations.

Strong English communication and prior leadership in retail or hospitality are expected. You will support the Restaurant Manager to meet operational goals, handle guest concerns, and ensure a positive experience for every customer in a