Shift Leader: Team Coach & Guest Experience Pro

Dunkin' Donuts; New York (NY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure Brand standards are met during each shift. You will set goals, assign tasks, and motivate staff with timely feedback to support guest service excellence.

Responsibilities include supervising daily operations, training, safety, inventory, and cash handling, while maintaining high-quality food/beverage prep and a positive restaurant reputation.

Qualifikationen

• Basic computer skills.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Aufgaben

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Kenntnisse

Team leadership

Guest service

Communication

Problem solving

Ausbildung

Basic computer skills

Fluent in English

Leadership experience preferred

Jobbeschreibung

Dunkin' Donuts is seeking a Shift Leader to coach team members and ensure Brand standards are met during each shift. You will set goals, assign tasks, and motivate staff with timely feedback to support guest service excellence.

Responsibilities include supervising daily operations, training, safety, inventory, and cash handling, while maintaining high-quality food/beverage prep and a positive restaurant reputation.