Shift Supervisor & Team Lead — Elevate Customer Experience

Philz Coffee; San Mateo (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Free drinks and team member discounts

Paid vacation and sick time

Job summary

Philz Coffee is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities, mentor a dynamic team of baristas, and uphold superior service and drink quality. You will foster a welcoming store environment aligned with Philz Core Values and lead by example in craft and customer interaction.

The ideal candidate has prior supervisory experience in a fast-paced food/beverage setting, a passion for people, and a willingness to train newcomers.

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.

Responsibilities

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Flexible schedule

Job description

Philz Coffee is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities, mentor a dynamic team of baristas, and uphold superior service and drink quality. You will foster a welcoming store environment aligned with Philz Core Values and lead by example in craft and customer interaction.

The ideal candidate has prior supervisory experience in a fast-paced food/beverage setting, a passion for people, and a willingness to train newcomers.