Shift Lead: Inspire Service & Culture

Philz Coffee; Pleasanton (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Flexible Spending Accounts

Commuter Benefits

Mental Health Support

Holiday Pay

Vacation & Sick Time

Team Member Discounts

Free Drinks

Discounted Beans

Philz Swag

Growth Opportunities

Job summary

Philz Coffee is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities and support a dynamic team of baristas. You’ll model exceptional service, lead by example in cup quality, and help build a welcoming community around the store.

Ideal candidates will have supervisory experience in fast-paced food & beverage settings and a passion for people. You’ll contribute to safety programs and operational routines while advancing with the store leadership.

Qualifications

• Previous supervisory experience in a fast-paced food & beverage environment preferred.
• Experience leading shifts and ensuring service quality is desired.
• Willingness to learn and train new staff.

Responsibilities

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Team leadership

Customer service

Training & development

Communication

Job description

Philz Coffee is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities and support a dynamic team of baristas. You’ll model exceptional service, lead by example in cup quality, and help build a welcoming community around the store.

Ideal candidates will have supervisory experience in fast-paced food & beverage settings and a passion for people. You’ll contribute to safety programs and operational routines while advancing with the store leadership.