Shift Leader: Inspire Teams & Delight Customers

Philz Coffee; San Mateo (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Team member discounts

Job summary

Philz Coffee is seeking a Team Lead (Shift Supervisor) to oversee daily shift activities and motivate a dynamic team, maintaining our standard of superb service and drink quality in a welcoming environment. You’ll apply Philz core values while supporting store operations.

You’ll lead by example, mentor baristas, and build strong relationships with customers and the local community. Prior supervisory experience in fast-paced food and beverage is preferred, and we’ll teach you the rest.

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.
• Don't worry if you’ve never been a barista before - if you have a passion for people and a willingness to learn, we’ll teach you everything you need to know.

Responsibilities

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Supervisory experience

Customer service

Team leadership

Job description

Philz Coffee is seeking a Team Lead (Shift Supervisor) to oversee daily shift activities and motivate a dynamic team, maintaining our standard of superb service and drink quality in a welcoming environment. You’ll apply Philz core values while supporting store operations.

You’ll lead by example, mentor baristas, and build strong relationships with customers and the local community. Prior supervisory experience in fast-paced food and beverage is preferred, and we’ll teach you the rest.