Shift Leader: Elevate Service & Team Culture

Philz Coffee; Menlo Park (CA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Free drinks

Discounted beans

Team member discounts

Job summary

Philz Coffee in Menlo Park, CA is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities, motivate a dynamic team of baristas, and uphold Philz core values. You’ll model service excellence and guide others to craft great drinks in a welcoming environment.

Join a culture focused on bettering people’s days with flexible scheduling and growth opportunities, while maintaining high standards for safety and operations.

Qualifications

• Supervisory experience in a fast-paced food and beverage environment preferred.

Responsibilities

• Play to your team’s strengths by putting the right people in the right places at the right times.
• Be a role model by handcrafting each cup with care and skill alongside an awesome team of Baristas.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Supervisory experience

Customer service

Leadership

Team motivation

Job description

Philz Coffee in Menlo Park, CA is seeking a Team Lead (Shift Supervisor) to supervise daily shift activities, motivate a dynamic team of baristas, and uphold Philz core values. You’ll model service excellence and guide others to craft great drinks in a welcoming environment.

Join a culture focused on bettering people’s days with flexible scheduling and growth opportunities, while maintaining high standards for safety and operations.