Team Lead, Customer-Centric Coffee Bar

Philz Coffee; Morgan Hill (CA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Commuter benefits

Mental health support

Holiday pay

Vacation & Sick Time

Employee discounts

Free drinks

Philz swag

Growth opportunities

Job summary

Philz Coffee in Morgan Hill, CA is hiring a Team Lead (Shift Supervisor) to supervise daily shift activities and guide a dynamic team of baristas, ensuring exceptional service and consistently high-quality drinks that reflect Philz culture. You’ll motivate the team, schedule shifts, support promotions, and partner with Store Leaders to maintain safety, training, and community connections.

If you have supervisory experience in fast-paced food and beverage and a passion for people, Philz will

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment.
• Passion for people and willingness to learn; training provided.

Responsibilities

• Supervise the daily activities of shifts and support a team of baristas.
• Motivate and inspire team members and set the bar for service and drink quality.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Supervisory experience

Team leadership

Customer service

Shift scheduling

Safety programs

Job description

Philz Coffee in Morgan Hill, CA is hiring a Team Lead (Shift Supervisor) to supervise daily shift activities and guide a dynamic team of baristas, ensuring exceptional service and consistently high-quality drinks that reflect Philz culture. You’ll motivate the team, schedule shifts, support promotions, and partner with Store Leaders to maintain safety, training, and community connections.

If you have supervisory experience in fast-paced food and beverage and a passion for people, Philz will