Shift Lead: Inspire Service & Team Culture

Philz Coffee; San Francisco (CA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Free drinks

Team Member discounts

Medical, dental, and vision insurance

401(k) with company match

Life insurance (basic)

Job summary

Philz Coffee is seeking a Team Lead (Shift Supervisor) to oversee daily shift activities, motivate a dynamic team of Baristas, and uphold superior service and drink quality in a welcoming store.

You’ll train new hires, support promotions, manage schedules, and help the Store Leader keep operations running smoothly while implementing safety programs and community connections.

A flexible schedule, inclusive workplace, and opportunities for growth are offered.

Qualifications

• Previous supervisory experience in a fast-paced food and beverage environment is preferred.

Responsibilities

• Supervise the daily activities of shifts and support a dynamic team of Baristas.
• Motivate and inspire team members and set the bar for superior service and drink quality.
• Develop strong relationships with customers and the local community.
• Assess the performance of your team members, including service and drink quality.
• Hold team members accountable to their scheduled shifts, ensure shifts are covered, and breaks are given.
• Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
• Support promotions and new hires through in-store training.
• Help your Store Leader in executing operations and administrative duties.
• Be a key leader in implementing and maintaining Philz safety programs.

Skills

Team leadership

Customer service

Communication

Job description

Philz Coffee is seeking a Team Lead (Shift Supervisor) to oversee daily shift activities, motivate a dynamic team of Baristas, and uphold superior service and drink quality in a welcoming store.

You’ll train new hires, support promotions, manage schedules, and help the Store Leader keep operations running smoothly while implementing safety programs and community connections.

A flexible schedule, inclusive workplace, and opportunities for growth are offered.