Shift Supervisor – Store Ops & Customer Service

CVS Health Corporation; Kenova (WV); On-site; USD 22,000 - 32,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer loyalty. You will lead store staff in the manager’s absence, ensure opening/closing procedures, and uphold CVS customer service standards.

Responsibilities include supervising crew, merchandising, pricing and displays, and resolving customer issues while protecting confidentiality and safety. This is a full-time, on-site role with a 40-hour week.

Qualifications

• Strong problem-solving and analytical thinking required.
• Good computer skills for reporting and POS systems.
• Excellent communication and people-management abilities.
• Ability to adapt work schedule including mornings, nights and weekends.

Responsibilities

• Lead store staff in the absence of a manager and ensure smooth operations.
• Collaborate with store management and crews to drive execution and performance.
• Assist customers with questions, problems and complaints, maintaining courtesy.
• Price merchandise, stock shelves and manage displays and promotions.
• Oversee opening and closing procedures and protect customer privacy.
• Support a positive CVS customer service culture and teamwork.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Flexible schedule

Education

High School Diploma or Equivalent

Job description

CVS Health is seeking a Shift Supervisor to support the Store Management team in driving store execution and customer loyalty. You will lead store staff in the manager’s absence, ensure opening/closing procedures, and uphold CVS customer service standards.

Responsibilities include supervising crew, merchandising, pricing and displays, and resolving customer issues while protecting confidentiality and safety. This is a full-time, on-site role with a 40-hour week.