Retail Shift Lead — Flexible Hours

Trulieve; Osprey (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Trulieve is seeking a Shift Supervisor to support store leadership and daily operations, ensuring strong customer service and adherence to policies. The role reports to the General Manager and will oversee front-line staff, scheduling, and compliance in a retail setting.

Responsibilities include coaching staff, maintaining brand standards, managing inventory, and resolving patient issues while upholding confidentiality and professional standards. Flexible scheduling is required.

Qualifications

• High School Diploma required.
• Prior management experience in retail or customer service preferred.
• Must have cash handling experience.
• Strong interpersonal, confidential communication with all levels.
• Ability to communicate in English and operate store tech.
• Able to relate to patrons of varying ages and situations.

Responsibilities

• Open/close procedures and supervise staff and store processes.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Communicate and implement SOP changes to employees.
• Coach and develop the team to meet objectives.
• Monitor store inventory.
• Handle patient issues and escalations.
• Maintain professional relationships with business partners.
• Maintain confidentiality and compliance.
• Perform other tasks as assigned by management.

Skills

High School Diploma

Management experience

Cash handling

Interpersonal skills

English proficiency

Job description

Trulieve is seeking a Shift Supervisor to support store leadership and daily operations, ensuring strong customer service and adherence to policies. The role reports to the General Manager and will oversee front-line staff, scheduling, and compliance in a retail setting.

Responsibilities include coaching staff, maintaining brand standards, managing inventory, and resolving patient issues while upholding confidentiality and professional standards. Flexible scheduling is required.