Shift Supervisor — Retail Leadership & Customer Service

CVS Health Corporation; New Baltimore (MI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health Corporation is seeking a Shift Supervisor to support the Store Management team in driving store execution and performance. You will lead the store staff in the absence of a manager, ensure opening/closing procedures, and uphold excellent customer service standards.

You will supervise crew activities, communicate with management, and help maintain merchandise availability and presentation while prioritizing customer satisfaction and confidentiality.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store’s crew through assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Skills

Deductive reasoning

Communication skills

Supervisory skills

Education

High School diploma or equivalent

Tools

Computer skills

Job description

CVS Health Corporation is seeking a Shift Supervisor to support the Store Management team in driving store execution and performance. You will lead the store staff in the absence of a manager, ensure opening/closing procedures, and uphold excellent customer service standards.

You will supervise crew activities, communicate with management, and help maintain merchandise availability and presentation while prioritizing customer satisfaction and confidentiality.