Shift Supervisor – Retail Cannabis, Flexible Hours + PTO

FALL CREEK FARM & NURSERY; Ocala (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve seeks a Shift Supervisor - Full Time to support the General Manager in leading store staff, achieving KPIs, and ensuring smooth daily operations. You will ensure regulatory compliance while delivering excellent patient service in a fast-paced retail environment.

You will oversee opening/closing, merchandising standards, and training, while maintaining inventory and resolving patient issues with professionalism and discretion. This role reports to the General Manager.

Qualifications

• High School Diploma required.
• Prior management experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Ability to interact with customers and team members respectfully and politely

Responsibilities

• Assist the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
• Ensure regulatory compliance while delivering exceptional customer experience.
• Assume duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills

High School Diploma

Management experience

Cash handling

Interpersonal skills

English communication

Education

High School Diploma

Job description

Trulieve seeks a Shift Supervisor - Full Time to support the General Manager in leading store staff, achieving KPIs, and ensuring smooth daily operations. You will ensure regulatory compliance while delivering excellent patient service in a fast-paced retail environment.

You will oversee opening/closing, merchandising standards, and training, while maintaining inventory and resolving patient issues with professionalism and discretion. This role reports to the General Manager.