Shift Supervisor: Quality, Service & Team Lead

Papa John's International; Belmont (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John’s International is seeking a Shift Leader to supervise shifts and stations, ensuring high-quality products and excellent customer service. The role supports restaurant profitability and enforces company policies, procedures, and systems in a compliant manner.

Responsibilities include managing station duties, maintaining product quality, and addressing customer needs while upholding core values and shift management policies. Long hours and teamwork are essential.

Qualifications

• High school diploma or GED required or preferred.
• Serv-Safe or local/state food service certification preferred.
• Shift lead experience in a restaurant preferred.
• Must be 18 years of age or older.
• Ability to work long hours including nights and weekends.
• Able to perform duties of all restaurant positions.

Responsibilities

• Adheres to station guidelines for dough management and portioning.
• Ensure high product quality and customer service; manage shift coverage.
• Uphold company policies, safety, and image standards.
• Contribute to profit goals; manage cash and inventory using company systems.
• Provide feedback and address problems promptly.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Serv-Safe Food Handler Certification

Job description

Papa John’s International is seeking a Shift Leader to supervise shifts and stations, ensuring high-quality products and excellent customer service. The role supports restaurant profitability and enforces company policies, procedures, and systems in a compliant manner.

Responsibilities include managing station duties, maintaining product quality, and addressing customer needs while upholding core values and shift management policies. Long hours and teamwork are essential.