Shift Supervisor: People-First Leader with Growth & Benefits

Open Arms Care; Memphis (TN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay + bonus programs

Paid training & tuition reimbursement

Comprehensive benefits: Medical,Vision

Paid time off & holidays

Employee recognition programs

Career growth opportunities

403(b) Retirement Savings Plan

Job summary

Open Arms Care is seeking a supervisory role to oversee Direct Support Professionals in Memphis, focusing on client care, staff development, and operational compliance. The role roles include coordinating plans of care, ensuring safety, and maintaining documentation.

The position emphasizes leadership, training, and collaboration with clinical and operations teams to support clients with ID/DD in a respectful environment. Training and growth opportunities are available.

Qualifications

• High School Diploma required.
• CPR certification within 30 days of hire.
• PCM certification within 60 days of hire.
• Effective communication, both oral and written, required.
• Ability to coach and train direct reports, required.
• Proficiency in Word, Excel and other computer applications preferred.

Responsibilities

• Represent OAC in a positive and professional manner in conservator interactions, community meetings, events and social functions.
• Foster a supportive and collaborative work environment for all employees including planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards.
• Ensure documentation compliance including bed checks, shift notes, and repositioning notes; address areas for improvement with staff.
• Complete on-site documentation in Quantum Compliance including program documentation, staff assignment sheets, bed checks, shift notes and repositioning notes.
• Promote positive participation in client events, scheduled events, and outings.
• Supervise Direct Support Professionals on shift and site.
• Complete on-call for assigned shift on a rotating basis with counterpart.
• Submit required documentation, reports, assignments, etc., in a timely manner.
• Assist SOM in timely completion of Employee Development Plans.
• Ensure compliance with assigned daily tasks for all employees on the shift.
• Provide employees with ongoing coaching and development opportunities on the floor and in bi-monthly 1:1 supervision meetings.
• Complete onboarding training of new DSPs and others as assigned.
• Engage clients in ongoing, meaningful active treatment.
• Attend scheduled meetings, trainings, and committees as assigned by the SOM.
• Advocate for the clients in relation to their wants and needs.
• Ensure implementation of the mission, vision and core values.
• Complete additional duties as assigned.

Skills

Effective communication

Coaching & training

Ability to coach and train direct

Education

High School Diploma

CPR certification

Certified in Professional Crisis Management (PCM)

Tools

Word

Excel

Job description

Open Arms Care is seeking a supervisory role to oversee Direct Support Professionals in Memphis, focusing on client care, staff development, and operational compliance. The role roles include coordinating plans of care, ensuring safety, and maintaining documentation.

The position emphasizes leadership, training, and collaboration with clinical and operations teams to support clients with ID/DD in a respectful environment. Training and growth opportunities are available.