Shift Supervisor Management Trainee

CVS Health; Sanford (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in North Carolina, a role designed to prepare you for higher supervisory positions. This entry-level position involves both management training and customer service duties, ensuring smooth operations and exceptional customer experiences. Successful candidates will develop key supervisory skills and contribute significantly to store performance.

Qualifications

• Flexibility to work early mornings, overnights, weekends, and overtime.
• Experience in retail is preferred.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Ensure smooth operations and complete opening and closing procedures.

Skills

Analytical skills

Advanced communication skills

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The role involves performing directed work to develop supervisory skills, completing basic management training, and learning about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support the CVS Store Management team by driving store execution and performance, and by focusing on excellent customer service to build consumer loyalty. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store crew through assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, thank)
• Handle customer relations issues per company policy
• Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Flexibility to work early mornings, overnights, weekends, and overtime as needed is required.

The pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, and location.

About the company

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless to help people stay well in body, mind, and spirit.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. Requests can be made at [e-mail] or 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will score skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.