Shift Supervisor Management Trainee

CVS Health; Manhattan Beach (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee responsible for managing store operations and ensuring exceptional customer service. This entry-level position is designed to develop supervisory skills, with the potential for promotion to higher roles within the company. Candidates must possess a high school diploma and have flexibility in their work schedule.

Qualifications

• Minimum qualifications include a high school diploma or equivalent.
• Retail experience and significant communication skills are necessary.
• Flexibility to work early mornings, overnights, weekends, and overtime is required.

Responsibilities

• Lead store staff and ensure smooth operations when no manager is onsite.
• Assist customers and promote CVS customer service culture.
• Supervise store crew by assigning and directing activities.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support the store management team by driving store execution, performance, and fostering customer loyalty. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank customers)
   • Handle customer relations issues per company policy and ensure a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Additional requirements include retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is necessary.

The pay range reflects the base hourly rate or full-time salary, with actual offers dependent on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is to help people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, and seamless to promote overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

Legal requirements include completing Form I-9 and providing proof of identity and work eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.