Shift Supervisor Management Trainee

CVS Health; Salisbury (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop management skills in an entry-level position. This role includes responsibilities in supervising store activities, enhancing customer service, and preparing for promotion to supervisory roles upon successful training completion. Flexibility in schedule is required.

Qualifications

• Retail experience required.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store activities by assigning and directing tasks.
• Assist customers with questions, problems, and complaints.
• Lead store staff when no manager is onsite.

Skills

Customer service

Analytical skills

Communication

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop management skills, completes training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisor positions. These roles support the store management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store activities by assigning and directing tasks
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, help, thank)
• Handle customer relations in accordance with company policy, ensuring a positive shopping experience
• Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or salary, with actual compensation depending on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health. We provide health services, plans, and community pharmacy support to make care more affordable, accessible, and seamless, promoting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities or veterans. Contact [e-mail] or call 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S. An AEDT will score skills and responses, with bias audits available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.