Shift Supervisor Management Trainee

CVS Health; Rockingham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Rockingham, NC. This entry-level position prepares candidates for supervisory roles, focusing on building customer loyalty and learning essential management skills. Successful candidates will gain experience necessary for promotion to Operations Supervisor or Shift Supervisor positions.

Qualifications

• Entry-level position for prospective supervisory roles.
• Retail experience required.
• Ability to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Assist in supervising store staff, assigning and directing activities.
• Promote CVS customer service culture and handle customer relations.
• Ensure smooth operations during manager's absence.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication

Flexibility

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to gain supervisory experience, completes basic management and operations training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team by driving store execution and performance, and focusing on excellent customer service to build consumer loyalty. In the absence of a manager, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store staff through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (Greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Requirements include a high school diploma or equivalent. The role requires retail experience, deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Additional Information:

The pay range reflects the base hourly rate or annual salary, depending on the position. The actual offer depends on experience, education, location, and other factors.

About CVS Health

We share a purpose: helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool may be used in the hiring process. For NYC applicants, alternative processes or accommodations are available.