Shift Supervisor Management Trainee

CVS Health; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop management skills and support store operations. This entry-level position offers insights into effective customer service and managerial responsibilities, preparing candidates for promotions. The role requires a high school diploma and a flexibility to work various shifts, emphasizing a customer-focused approach.

Qualifications

• Minimum requirements include a high school diploma or equivalent and retail experience.
• Candidates must be flexible to work varied shifts including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote CVS's customer service culture.
• Oversee store operations in the absence of management.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for consideration for promotion to open Supervisor positions. These leadership roles support the Store Management team by driving store performance and fostering customer loyalty through excellent service. In the absence of a manager, the Supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS's customer service culture (greeting, offering help, thanking)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent, retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills. Candidates must be flexible to work early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or full-time salary, with actual offers based on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacists. We aim to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An Automated Employment Decision Tool will evaluate skills and responses. For more info, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.