Shift Supervisor Management Trainee

CVS Health; Baldwin Park (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is looking for a Shift Supervisor Trainee in Baldwin Park, California. This entry-level role is designed to prepare you for supervisory positions, focusing on management skills and exceptional customer service. Trainees will directly support store operations, ensuring a positive customer experience while developing essential management abilities.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Strong deductive reasoning, analytical, and computer skills.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and problems.
• Ensure smooth operations when no manager is onsite.

Skills

Analytical skills

Communication skills

Deductive reasoning

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop management skills, complete training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the program, trainees are considered for promotion to open supervisory positions. These roles support the store management team in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with management and store staff
• Supervise store crew by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer and patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Strong deductive reasoning, analytical, and computer skills
• Excellent communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

This pay range reflects the base hourly rate or full-time salary. Actual compensation depends on experience, education, location, and other factors.

About CVS Health

We are dedicated to helping people on their path to better health through innovative health services, plans, and community pharmacy services. Our goal is to make quality care accessible, affordable, and seamless, supporting overall well-being.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide accommodations for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000.

Legal requirements include completing Form I-9 and providing proof of identity and employment eligibility. An Automated Employment Decision Tool (AEDT) will evaluate skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.