Shift Supervisor Management Trainee

CVS Health; Litchfield (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health offers an entry-level Shift Supervisor Trainee position aimed at developing essential supervisory skills for future leadership roles. Trainees will gain experience in customer service and store operations, supporting the management team while ensuring high customer satisfaction and loyalty. A high school diploma is required, along with a flexible schedule and key interpersonal skills.

Qualifications

• Retail experience preferred.
• Effective communication and leadership skills.
• Flexibility to work varied shifts including nights and weekends.

Responsibilities

• Supervise store staff and manage daily operations as needed.
• Assist customers with questions and resolve issues.
• Promote CVS customer service culture.

Skills

Retail experience

Analytical skills

Communication skills

Computer skills

Deductive reasoning

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance, and by focusing on excellent customer service to build consumer loyalty. In the absence of a manager, the Operations or Shift Supervisor leads store staff, ensures smooth store operations, and completes all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff through assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy to ensure a positive shopping experience
• Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are desired. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime, is required.

The pay range reflects the base hourly rate or full-time annual salary; actual offers depend on experience, education, location, and other factors.

About the company

CVS Health is committed to helping people on their path to better health through innovative health services, plans, and community pharmacy services. Our goal is to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We provide reasonable accommodations for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance. Federal law requires new hires to complete Form I-9 and provide proof of identity and work eligibility. An Automated Employment Decision Tool will score your skills and responses. For NYC applicants, alternative processes or accommodations are available upon request.