Shift Supervisor Management Trainee

CVS Health; Quincy (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee for an entry-level position to prepare for higher supervisory roles. This role involves developing supervisory skills, providing exceptional customer service, and supporting store management in driving performance. Candidates should possess a high school diploma and have relevant retail experience. Flexibility in scheduling is required.

Qualifications

• Retail experience is preferred.
• Flexibility to work early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew by assigning, directing, and following up on activities.
• Assist customers with questions, problems, and complaints.
• Lead store staff when no manager is onsite, ensuring smooth operations.

Skills

Customer Service

Communication

Analytical Skills

Deductive Reasoning

Education

High School Diploma or Equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are considered for promotion to open Supervisor positions. These leadership roles support the Store Management team in driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the Supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with management and store staff
   • Supervise store crew by assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring positive shopping experiences
   • Maintain customer/patient confidentiality

Minimum requirements include a high school diploma or equivalent. Candidates should have retail experience, deductive reasoning, analytical and computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is also necessary.

The pay range reflects the base hourly rate or full-time annual salary, depending on the position, experience, education, and location.

About the company

At CVS Health, our purpose is helping people on their path to better health through innovative health services, plans, and community pharmacy. We aim to make quality care affordable, accessible, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and eligibility to work. An Automated Employment Decision Tool (AEDT) may be used for skills assessment. For NYC applicants, alternative processes or accommodations are available.