Shift Supervisor Management Trainee

CVS Health; Springfield (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to support store operations and develop supervisory skills. This entry-level role includes essential management functions and customer service tasks, with opportunities for promotion upon program completion. Ideal candidates have a high school diploma and strong communication abilities.

Benefits

Equal opportunity employer

Accommodations for applicants with disabilities

Qualifications

• Retail experience preferred.
• Ability to work flexible hours, including early mornings and weekends.
• Advanced communication skills necessary.

Responsibilities

• Supervise store staff by directing activities and assigning tasks.
• Assist customers with questions and ensure a positive shopping experience.
• Lead the store when no manager is onsite.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management and operations training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the Store Management team by driving store performance and enhancing customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff by assigning tasks, directing activities, and following up
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, fostering positive shopping experiences
• Maintain customer confidentiality

Minimum requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer proficiency, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is necessary.

Salary ranges depend on experience, education, and location. The company is committed to equal opportunity employment and provides accommodations for applicants with disabilities. All new hires must complete Form I-9 and provide proof of eligibility to work in the U.S. An automated skills assessment will be part of the hiring process.

About CVS Health

We are dedicated to helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making quality care accessible, affordable, and seamless.

Notice

We are an Equal Opportunity Employer. Accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. Applicants must complete Form I-9 and provide proof of work eligibility. An automated assessment tool will be used in the hiring process. For NYC applicants, alternative processes or accommodations are available upon request.