Shift Supervisor Management Trainee

CVS Health; Mansfield (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee, an entry-level role that prepares candidates for higher-level supervisory positions. This role involves essential management and customer service responsibilities, with a focus on building consumer loyalty and ensuring smooth store operations. Candidates must possess a high school diploma and are encouraged to apply if they have a passion for providing exceptional service.

Qualifications

• Experience in retail is preferred.
• Ability to work a flexible schedule including mornings, nights, weekends.
• Advanced communication skills required.

Responsibilities

• Supervise the store’s crew through assigning and directing activities.
• Assist customers with their questions and promote CVS customer service culture.
• Lead store staff in manager's absence and ensure store operations run smoothly.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and store crews
   • Supervise the store’s crew through assigning, directing and following up of all activities
   • Effectively communicate information both to and from store management and crews
2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture. (Greet, offer help, and thank)
   • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
   • Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Experience in retail, deductive reasoning ability, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed, is required.

About the company

At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans, and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple, and seamless, to not only help people get well but help them stay well in body, mind, and spirit.

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