Shift Supervisor Management Trainee

CVS Health; Lewiston (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee, an entry-level position aimed at developing supervisory skills for future roles. The trainee will assist in managing store operations, enhancing customer loyalty, and leading store staff effectively. Ideal candidates should have a high school diploma, strong analytical, communication, and customer service skills. Flexibility in working hours is essential.

Qualifications

• Retail experience preferred.
• Ability to work flexible hours.

Responsibilities

• Supervise store crew and communicate effectively.
• Assist customers and maintain confidentiality.
• Support store management and operations.

Skills

Analytical skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees become eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team by driving store performance and enhancing customer loyalty through excellent service. In the absence of a manager, the Operations or Shift Supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer/patient confidentiality

Requirements include a high school diploma or equivalent. Retail experience, deductive reasoning, analytical skills, computer skills, and advanced communication skills are preferred. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime, is necessary.

Additional Information:

The pay range reflects the base hourly rate or annual salary, depending on the position, with actual offers based on experience, education, location, and other factors.

About CVS Health

Our purpose is to help people on their path to better health through innovative health services, plans, and community pharmacy efforts, making quality care accessible, affordable, and seamless.

Notice

CVS is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. All new hires must complete Form I-9 and provide proof of eligibility. An Automated Employment Decision Tool will score skills and responses. For more info, visit www.talentify.io/bias-audit-report. NYC applicants can request alternative processes or accommodations.