Shift Supervisor Management Trainee

CVS Health; Massillon (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a dedicated Shift Supervisor Trainee in Massillon, Ohio. This entry-level role is designed to prepare individuals for supervisory positions through hands-on training in management and customer service. Participants will learn to lead store operations, enhance customer loyalty, and support store management. Ideal candidates should have a high school diploma, retail experience, and strong communication skills.

Qualifications

• Experience in retail preferred.
• Flexibility to work various shifts, including early mornings and weekends.

Responsibilities

• Supervise store crew activities and communicate effectively.
• Assist customers and promote CVS customer service culture.
• Lead store staff in the absence of a manager.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing tasks as directed to gain supervisory experience, completing basic management training, and learning about key aspects of the business, including customer loyalty and CVS/pharmacy culture.

Upon successful completion of the training program, trainees may be considered for promotion to open supervisory positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions:

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, help, thank)
   • Handle customer relations issues per company policy
   • Maintain customer/patient confidentiality

Qualifications include a high school diploma or equivalent. Experience in retail is preferred. Candidates should have deductive reasoning, analytical skills, computer skills, and advanced communication skills. Flexibility to work early mornings, overnights, weekends, and overtime is required.

Additional Information:

This pay range reflects the base hourly rate or full-time salary, with actual offers depending on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through innovative health services, plans, and community pharmacy efforts. Our goal is to make quality care affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS Health is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities and veterans. For assistance, contact [e-mail] or call 407-000-0000. Federal law requires new hires to complete Form I-9 with proof of identity and employment eligibility. An AEDT will evaluate job-related skills and responses, with bias-audit details available at www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.