Shift Supervisor Management Trainee

CVS Health; Henderson (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a dedicated Shift Supervisor Trainee to develop supervisory skills in a retail environment. This entry-level role includes management training, customer service responsibilities, and preparation for potential advancement into supervisory positions. Successful candidates will demonstrate strong communication and problem-solving skills while fostering a positive store culture.

Qualifications

• Retail experience preferred.
• Ability to work flexible hours including early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Supervise store staff by assigning and directing activities.
• Assist customers with questions, ensuring a positive shopping experience.
• Maintain customer/patient confidentiality.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform assigned work to develop supervisory skills, complete basic management training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, Trainees are eligible for consideration for promotion to open supervisory positions. These roles support the CVS Store Management team by driving store execution and performance, fostering customer loyalty through excellent service, and leading store staff in the absence of a manager, ensuring smooth operations and completion of opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring a positive shopping experience
• Maintain customer/patient confidentiality

Minimum qualifications include a high school diploma or equivalent. Retail experience is preferred. Candidates should have deductive reasoning, analytical, computer, and advanced communication skills, and be able to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

The pay range reflects the base hourly rate or annual salary for the position's grade. Actual offers depend on experience, education, location, and other factors.

About the company

At CVS Health, our purpose is helping people on their path to better health through health services, plans, and community pharmacists. We aim to make quality care more affordable, accessible, simple, and seamless, supporting overall well-being.

Notice

CVS is an Equal Opportunity Employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We provide accommodations for applicants with disabilities and comply with legal requirements for employment verification and fair hiring practices.